Disaster Reconstruction Services

Because of the many variables involved, it is difficult to predict exactly how long the reconstruction project will take. Consult with your ServiceMaster Restore Project Manager on the phases of your reconstruction project and estimated completion date.

ServiceMaster Restore is responsible for returning your home to how it was before damage occurred, or its pre-loss condition. We use materials of like kind and quality. There may be some damage that existed prior to your loss. Therefore, these damages have not been included in the scope of repairs.

At your request, ServiceMaster Restore will provide you with an estimate for any additional renovation projects, also called non-insured work.

Any renovation project unrelated to your loss is considered non-insured work. At your request, ServiceMaster Restore will provide a separate estimate for a non-insured renovation project, and we will require separate authorization and payment terms. If non-insured work will delay the completion of an insured portion, then the situation must be discussed with your Insurance Adjuster and the ServiceMaster Restore Project Manager.

When required, your ServiceMaster Restore Project Manager will take out the appropriate permit(s) on your behalf, identifying the ServiceMaster Restore Franchise Business as the general contractor. If applicable, permit fees are included in the estimate and may be covered by the insurance company.

It is an upgrade that is made when your home’s pre-loss condition no longer meets legal building codes. Your insurance company may recognize code upgrades in the estimation process. Any questions regarding code upgrades should be directed to your Insurance Adjuster.

No, we will do our best to make sure you may go about your daily routine. For site access, you can provide a key to your Project Manager or opt for a lock box on the property.

Depending on the scope of work, contents may remain on location. We will take appropriate measures to securely cover and protect contents. Any construction-related dust that collects will be addressed in the post-construction cleaning.

Your carpet may not be salvageable for multiple reasons: delamination (occurs when the backing separates from the carpet fiber), loss of adhesion (may be caused by prolonged exposure to water or age of the carpet), permanent stains, covers wood flooring that we need to salvage, or sewage contamination. Your ServiceMaster Restore Project Manager will advise you on what will happen with your flooring.

Rugs are taken to our warehouse for special care. They need to be dried carefully to minimize bleeding of colors and discoloration. Your rugs will be cleaned and returned, as long as they are salvageable.

Ultimately you, the property owner, is responsible for payment. As the property owner, you will need to sign a form authorizing the work and payment. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible amount and bills the balance to your insurance provider as a service to you. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.