Case Study: Coral Beach Resort

Coral beach Resort,
Myrtle beach, South Carolina

what:

September- 2019
Coral Beach Resort- Myrtle Beach, South Carolina

ServiceMaster by Glenn’s was called in by the insurance adjuster to dry-out the 300 unit beachside resort and conference center from the affects of Hurricane Dorian. Upon arrival, Keith met with the resort owners, facilities manager, adjuster and loss consultants to do a damage assessment and project planning to establish a budget number. The ServiceMaster crews arrived by noon the following day of the storm and immediately began staging and installing drying equipment throughout the resort. In all, over 1,000 air movers and 280 dehumidifiers were utilized over the next 5 days to dry the wet flooring, walls, ceiling, and contents.

Resolution:

The hotel was able to reopen within just one week of ServiceMaster’s assistance. Keith used his prior 25 years of experience and project management skills to direct 25 workers to accomplish this challenging task. There was no demolition of any materials needed and no following remediation required. The hotel and resort reopened to their full capacity for Labor Day Weekend which saved the insurance company thousands of dollars in potential lost revenue funds.

Water damage is not always visible to the naked eye.

These thermal images that show the areas that were affected with water damage that would have gone unseen without the proper equipment and trained professional guidance.

14

CERTIFIED PROFESSIONALS

8,200

PROJECTS

10,000

HAPPY CUSTOMERS

FIRE

WATER

MOLD

DISASTER

KNOW YOUR RIGHTS

KNOW YOUR RIGHTS

If you have water damage, know your rights as a home or business owner! Who has the ultimate decision who to call after a water damage emergency you or your insurance company? The answer may surprise you. Even though an insurance company may have a preferred vendor they recommend, it is the owner’s decision who they want to hire to remediate their home or business. The “preferred vendor” may be several hours away or not a BBB accredited company. Preferred vendors are usually national programs put in place by specific insurance carriers.

Is ServiceMaster by Glenn’s part of a preferred vendor program? Yes, for specific insurance lines like State Farm and may others but each state works with specific insurance lines.

How to choose the right restoration company

It is important for homeowners to know that insurance companies may refer a restoration company because they are in the insurance company’s national preferred vendor program, but  sometimes this may not be a local company or the right choice.  A homeowner has the right to call the restoration company they want to do the job. 

While there are multiple restoration companies to choose from, finding a trusted, experienced company can help to reduce the stress associated with the disaster. When picking a restoration company, opt for one that offers the following:

  • Visit the Better Business Bureau’s website and review the letter grade of the companies you are considering.
  • 24/7 support so you can quickly get the help you need.
  • Fast response times to mitigate as much damage as possible.
  • Certified and trained staff.

When disaster strikes, you’re not alone. Whether a single room or your entire home has been damaged, you can count on the professionals at ServiceMaster by Glenn’s to identify what needs to be done to address your problems. Need help? Give us a call 24/7/365.

DON'T KNOW WHAT TO DO NEXT? WE DO.

772.567.4435

TIPS ON REOPENING YOUR BUSINESS AFTER A NATURAL DISASTER

A natural disaster can occur at a moment’s notice. Within seconds, your business can be damaged or destroyed, forcing you to close your doors until you can get back up and running. Unfortunately, businesses that haven’t implemented a disaster recovery plan before the unthinkable happens may likely be unable to reopen their doors after a loss. 

According to the Federal Emergency Management Agency (FEMA), up to 40 percent of small businesses never reopen their doors after a natural disaster strikes.

With lack of planning for financial damages, property destruction, loss of essential business documents and equipment, and taking care of staff needs, it can be difficult for business owners to rebuild when disaster strikes. Luckily, the experts at ServiceMaster by Glenn’s are here to help. Use these tips to get your business back on its feet as soon as you can after disaster strikes. 

If your business is going to survive a natural disaster, you’ll need a detailed preparedness plan in place. Write down a list of immediate solutions you’ll implement in the aftermath of a natural disaster. Include items such as:

As soon as you can, keep your customers and staff informed about what’s happening with your business. Provide an estimate of when you’ll be able to reopen for business. If excessive damage forces you to temporarily relocate, let others know how to find you. Keep in mind that your ability to recover from a natural disaster might largely depend on how quickly your employees are able to return to work. Reach out to your team and work with them to make scheduling changes if necessary so everyone can get back to normal as soon as possible.

While FEMA provides financial assistance to businesses that are located in a federally declared disaster area, the process of receiving aid can take some time, especially when an astronomical number of claims are being filed. Have a backup plan in place to ensure you’re able to cover the costs of repairs in a punctual manner.

Consider purchasing a flood insurance plan that specifically covers natural disasters. The Small Business Administration (SBA) may also be a good place to turn for help. Through the organization’s Office of Disaster Assistance, businesses that are located in declared disaster areas can apply for low-interest, long-term loans to make repairs and replacement

Even just one act of nature can cause a major interruption. Businesses that recognize the importance of having a detailed plan in place to recover after a natural disaster may have a greater chance of survival. Start listing out your steps to rebuilding before disaster strikes to increase your chances of recovering.

If the unexpected does happen, remember that you’re not alone. Count on the experts at ServiceMaster by Glenn ‘s to guide and support you throughout the recovery process and help get your business back up and running again as quickly as possible.

"Over the past 25 years I have personally seen it all when it comes to disasters and know what it takes to complete any restoration project."

Keith Grella, Owner/Operator

14

CERTIFIED PROFESSIONALS

8,200

PROJECTS

10,000

HAPPY CUSTOMERS

FIRE

WATER

MOLD

DISASTER

OUTDOOR FIRE SAFETY FACTS AND TIPS

Whether you’re entertaining guests around a fire pit or grilling your family’s dinner over an outdoor fireplace, it’s integral that you fully understand where to set up your fire, how to use it and how to keep everyone safe. Read these helpful tips on outdoor grill and fire pit safety from the experts at ServiceMaster by Glenn’s.

The number one rule of grilling safety is to keep your fire away from surrounding homes, buildings, trees and other items that could catch fire. If the flames accidentally get too high or otherwise escape your fire pit, you don’t want to put yourself, your kids, your pets or your guests at risk. Avoid any accidents by setting up your fire pit in a wide, open space that’s away from flammable materials.

The NFPA states that outdoor fireplaces and fire pits are responsible for 3,700 grass and brush fires each year.

Gasoline and lighter fluid may yield immediate results, but they’re dangerous additions to your fire pit. One spill outside the pit and you could soon have an uncontrollable fire roaring across the property. Furthermore, adding accelerants onto an already burning fire can cause explosions. To keep yourself safe, use dry wood as kindling for a steady, controlled burn.

Everyone needs to stay a safe distance away from the fire pit at all times. Pay extra attention to the whereabouts of children, pets and guests who have been drinking. To help prevent any accidents, we recommend keeping your fire pit at least 10 feet from flammable objects. Leave enough room for guests to walk around the flames or sit comfortably and safely away from the immediate vicinityexplosions. To keep yourself safe, use dry wood as kindling for a steady, controlled burn.

To enhance your outdoor fire safety, consider setting up a screen or cover around your grill. Without one, stray sparks can exit your fire pit, potentially injuring guests or causing fires. These protective barriers are often affordable and available for purchase at your local home hardware store

When using an open flame, it’s important to have an emergency plan in place, just in case the unexpected happens. Keep a bucket of water, a garden hose or a fire extinguisher close by, so you can respond immediately to any potential hazards. Should the fire become uncontrollable, evacuate the property and call emergency services right away.

"Over the past 25 years I have personally seen it all when it comes to disasters and know what it takes to complete any restoration project."

Keith Grella, Owner/Operator

14

CERTIFIED PROFESSIONALS

8,200

PROJECTS

10,000

HAPPY CUSTOMERS

FIRE

WATER

MOLD

DISASTER

Case Study: North Cocoa Water Damage

North Cocoa Water Damage

what:

The water damage happened on August 3rd in North Cocoa. The homeowners were in the process of getting a new roof installed when an afternoon storm rolled through and the roofers were unable to get a tarp on the roof in time.

 

job scope:

To avoid damage to the homeowner’s contents, our technicians had to temporarily remove everything from the house. We started out by tearing out wet drywall, baseboards, ceilings, insulation and flooring in multiple rooms of the home. Filters and containment barriers were set up to keep the demolition mess confined and to prevent mold spores from spreading.

getting back to normal:

At the end of the project our team used a fogging machine to remove any mold spores that remained and moved all of the homeowners belongings back into their home. 

"Over the past 25 years I have personally seen it all when it comes to disasters and know what it takes to complete any restoration project."

Keith Grella, Owner/Operator

14

CERTIFIED PROFESSIONALS

8,200

PROJECTS

10,000

HAPPY CUSTOMERS

FIRE

WATER

MOLD

DISASTER